Benefits customer service by keeping your customers up to date with their deliveries.
Reduce customer service burden on your team through automated notifications, chat interface for seamless communication with multiple customers to report issues or change is time window and a live customer portal for a quick view on everything that is happening with their orders including live view, order search, notifications, and communication.
Reduce stress on your customer service team by automatically redirecting queries to the appropriate stakeholders and allowing one customer service representative to manage multiple communications simultaneously.
Share all critical information including ETA, geo-fence-based truck departure and arrival, digital proof of pick up or delivery information using push notifications, SMS, and emails with your customers.
Make it effortless for your customers to self-service and know order status, access information to proof of pick up, delivery, and critical delivery milestones. Set up notifications on critical shipments or request a change in time windows for pick up or delivery.
