Supply Chain processes are constantly changing, especially in 2021.
The innovations in the B2C last mile are now also expected in the B2B Final Mile.
“94 percent of people who make purchases for their company said they expect the same level of focus on customer satisfaction as when they’re making personal purchases.” — Project 44
Companies that traditionally did long-haul-based deliveries to decentralized distribution centers and are now expanding to do local deliveries need to adjust their delivery process to be accustomed to highly congested urban areas where retailers are located.
Local deliveries present unique challenges such as heavy traffic, narrow road conditions, and strict constraints on delivery and pick up spots including parking.
Transportation Management Systems are built to support the traditional delivery of goods to decentralized warehouse locations and are highly ineffective in managing high density deliveries of the final mile.
Inefficient local delivery process is increasing your cost per delivery exponentially because human dispatchers are left to plan hundreds of shipments per day leading to imperfect asset utilization and errors assigning deliveries.
Once truck drivers are dispatched, they’re now on their own, with instructions and delivery requests that can lead to less number of deliveries and a higher rate of incorrect shipments being delivered.
This disconnect from truckers leads operations to struggle handling a new request coming from the customer, as there’s no way to take care of it while the driver is out, along with not being aware of different exceptions that are happening, and only finding out when it’s too late.
All this happens while the customer service department is constantly on the phone giving customers incomplete answers about their deliveries.
These are the factors that increase your delivery cost along with a huge toll on customer satisfaction.
Delivery Management Automation to the Rescue
To increase the productivity of your existing staff and assets while drastically increasing customer satisfaction, a delivery logistics automation software is the answer.
A delivery logistics automation software leverages the data and knowledge gathered by your team and uses it to optimize your delivery processes, keeping track of progress and helping fine-tune your daily operations for events.
Here are the benefits your team experiences using a delivery logistics automation software:
- Dispatcher manages by exceptions rather than the norm because the software automatically plans the optimal deliveries for the day, and your dispatcher only has to approve them.
- Warehouse staff loads correct shipments by easily accessing the route manifest assigned to each truck, avoiding missed or in correct shipments.
- Truckers deliver using a route plan that’s optimized with the maximum number of stops to pick up and deliver and minimal total distance while delivering the correct shipments by validating the location of delivery.
- Customers get the alerts and notifications they need regarding shipment status so that the customer service doesn’t need to spend any time on the phone.
- Operations proactively manage any exceptions and always stay ahead of the problem.
- Executives get a detailed view of how well they are serving their customers and the cost per delivery to continuously add and improve their service.