Delivering Success To Your Customers in Last-Mile Logistics for the Courier Industry

Couriers are facing numerous challenges as the industry has rapidly grown and evolved over the past years, with higher demand than ever. Similarly, trends influenced by the Covid-19 pandemic have meant customers are leaving their homes less and less for everything from clothing shopping to even small errands.

GraphLI allows courier companies to manage and grow their capabilities with AI-enabled technology that does everything from delivery route optimization to behavior analytics on individual couriers, so the most packages get out and delivered in the most effective way possible. Meanwhile, real-time tracking and live chat keep customers updated and satisfied along the way.

Live Tracking Is Key
Tracking codes are no longer good enough for today’s consumers. Customers demand to know the status of their deliveries at any given time during its transit, which is why GraphLI’s easy-to-use system allows clients to live track their deliveries on a map in real-time. Similarly, live tracking allows dispatchers and couriers alike to stay updated on delivery statuses.

Keeping In Constant Communication
Just like with tracking, today’s customers demand better and more direct communications than traditional setups. GraphLI keeps customers in the loop at all times with its one-stop platform, allowing customers to live chat with dispatchers or couriers to do anything from cancel an order or even change a destination, which is automatically rerouted by GraphLI algorithms.

Analyze Everything, Learn Something
Data is only as powerful as how it is used, which means if it’s not being analyzed and utilized it’s being wasted. GraphLI allows you to integrate and analyze all types of data available to you, such as GPS information or ETA accuracy, so that you are always apprised of trends, constraints, and anything else the data can show us. Similarly, AI-enabled behavior analytics allow GraphLi to assess individual couriers based on metrics that matter to you, from delivery satisfaction to exception rates, so that every part of your operation can be analyzed for the best results.

Performance Analytics and Forecasting
Retailers understand the importance of data analytics in all of their in-store operations, so why should the delivery process be any less analyzed? GraphLI allows you to integrate and analyze all types of data available to you, from GPS information to order statistics, so that you are always apprised of trends, constraints, and anything else the data show us. Similarly, AI-enabled behavior analytics allow GraphLI to assess drivers based on metrics that matter to you, from delivery satisfaction to exception rates, so that every part of your operation can be analyzed for the best results.

Streamlining Cash Flow
Why wait for bills and contracts to be sorted, officiated, and closed in person, delivery-by-delivery? GraphLI allows delivered drivers to complete a delivery and upload proof of delivery before the order is passed to the billing and accounts module, where GraphLI’s algorithms determine if the rules and conditions of the client’s contract are met. With the click of a button, the order is completed, validated, and the bill is passed on to clients, speeding up your company’s cash flow.

Manage and grow your capabilities as a courier with GraphLI